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Frequently Asked Questions

  • Are your products really that good?

    Yes… they REALLY are that good! Our goal was to design the highest quality

    skin care for men

    on the market. "The Chemist" was given the task of creating the men's skin care products of his dreams. When we brought his formulas to our lab, they looked at them and said, “Your scientist built you a Ferrari!" We knew we nailed it, at that moment. Our products and ingredients are not just good… they’re GREAT!

  • If your products are so premium, why are they relatively inexpensive?

    Unlike the big boys on the men's skin care block, we are selling direct to you. We have cut out the middleman, which means a higher quality product at a lower cost. We also don't have super high paid executives, expensive real-estate or stockholders. All this results in us being able to eliminate all the CRAZY markups and margins that the other guys charge. We sent Aaron out on a mission to compare retail products to those found in the Tiege Hanley Systems. CHECK OUT THIS VIDEO to see the results!

  • What if i'm using the products faster or slower than 30 days?

    All Tiege Hanley Skin Care Systems were designed to be 30-day programs. We do our best to show you how much product to use per application, but we know that some guys will use their system a little faster and some a little slower. This is YOUR program, so if you need to speed it up or slow it down, it’s your call. There is a delivery schedule in your dashboard that makes it easy to change your next delivery date, as well as your desired order frequency.

  • Does Tiege Hanley ship outside of the USA? And, will I get charged for customs?

    Yes, we ship to the vast majority of countries around the world. Due to International delivery rates, we have to add a very reasonable shipping fee and we'll continue working hard to keep this as low as possible. Our current flat rate shipping fees vary by country from $5USD to $12USD anywhere outside of the USA. Customs, duties and taxes, unfortunately, are things we can’t control and, in some cases, you will have to pay for them if your local customs office enforces it. We ship to all countries, except for the following: Belarus, Burundi, Central African Republic, Congo (Brazzaville), Congo (Kinshasa), Cuba, Iran, Iraq, Ivory Coast, Lebanon, Libya, Morocco, North Korea, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe.

  • To save on international shipping costs, can I order a few kits at a time?

    We hear you, and can sympathize with paying for shipping for multiple packages, and worrying about reliable delivery each month. While it may seem at first glance you’d be saving money ordering a few kits at a time, our analysis has shown otherwise. Heavier weights and increased values will drastically increase the shipping, taxes and customs duties you’d have to pay for a bulk international shipment. Over time, it’s more cost efficient to order packages one at a time.

  • Where do I switch levels and make changes to my delivery timeframe?

    You can modify your Tiege System subscription in various ways by clicking “My Account” at the top of of the page and logging into your account.

  • Where do I incorporate Shaving into the Tiege System?

    We recommend the following order: WASH, SCRUB (2x per week only), then shave... followed by SUPER SERUM (level 3 only), EYES (level 2+3 only) and lastly, AM or PM moisturizer. If you use aftershave, you can actually use our AM moisturizer in its place. If you still would like to use after shave, the best time to incorporate the product is directly before our AM or PM moisturizer.

  • Animal Cruelty? Vegan? Ingredients List? Recycle? Made in the USA?

    Tiege Hanley products are not tested on animals. Only human animals. The ingredients are a mixture of natural, vegetable-derived and synthetic raw materials. Click the following product names to check out the ingredients for each: WASH, SCRUB, AM, PM, EYES, SUPER SERUM and ACNE.

    Our boxes are 100% recyclable and made from 80% recycled material. Our product tubes (WASH, AM, PM SCRUB) are 100% recyclable. There's a small part in the pumps (ACNE, EYES, SUPER SERUM) which we're hoping to replace to make these 100% recyclable, too.

    All of our products and boxes are Made in the USA.

  • How long does it take to get my initial Tiege System order?

    Our goal is to get your shipment out in 1 to 2 business days, after we receive your order. You will get an e-mail when we've prepared your Tiege System for shipping with your tracking information. Shipping inside the United States typically takes around 2 to 5 days. Outside of the United States, the normal shipping range is 1 to 3 weeks, but some packages can take a bit longer due to variables outside of our control.

  • Why does your WASH product not foam a lot?

    The facial cleanser is designed to be gentle. Foaming only means there are lots of surfactants and does not equate to cleaning the skin. When cleansers have high foaming, the chemicals that facilitate this action also deplete skin lipids that lead to dehydrating of the skin. Our WASH product contains very low concentrations of surfactants, so it cleans while helping to maintain your skin’s lipid balance. This makes it possible to moisturize while cleaning.

  • Do Tiege Hanley products work for all skin tones?

    Yes, our products work for all skin tones. We have many customers of every ethnicity and color successfully using our products. CLICK HERE to listen to what image consultant, Kevin Samuels, has to say on the topic.

  • Can I use a “Cleansing Brush” in conjunction with The Tiege System?

    Yes, a cleansing brush is used once a month by our co-founder, Aaron. Right after using our WASH is the best time to use your cleansing brush. Just make sure to NOT use it the same day that you use our SCRUB.

  • Can I customize my box of Tiege products or order individual products?

    At this time, we don’t offer customized boxes or individual products. All levels of the Tiege Hanley System are designed to be uncomplicated; each component works in harmony with the others to help you achieve and maintain maximum handsome.

  • What age should I start using Tiege Hanley products?

    The natural aging process for your skin typically starts at 25 years old. If you are younger than 25, you don’t need our EYES (level 2+3) and SUPER SERUM (level 3) products, because they are meant for preventing and combating aging skin. You can absolutely use our level 1 system to clean, moisturize and exfoliate your skin.

  • Is Tiege Hanley Dermatologist Recommended?

    Yes. Dr. Jeremy Fenton joined Tiege Hanley as our Consulting Dermatologist for our Acne Systems in the Fall of 2018. Adding to our healthy skin care products, ACNE is our first foray into the clinical space of treating a skin problem. We knew we had one of the best acne treatments for men on the market so we found one of the best dermatologists out there to help reinforce our message.

Get the best skin of your life. Without complication.

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