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HOW TIEGE HANLEY WORKS

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Frequently Asked Questions

  • Are your products really that good?

    Yes—they REALLY are that good! Our goal is to provide the highest quality skin care for men on the market. Your skin is inundated daily by unseen airborne chemicals, particles and light—which all increase the aging process and clog pores. As a guy trying to look your best in this competitive world, you want skin care products that can make a significant difference to your skin’s health.

    To have and maintain healthy skin, diet and exercise helps but it is essential to feed and exercise the skin from the outside in by unclogging pores, nourishing, tightening, brightening, firming and creating a soft, flexible protective barrier.

    Tiege Hanley skin care systems used daily solve today’s problems and work to minimize tomorrow’s signs of aging,

  • If your products are so premium, why are they relatively inexpensive?

    Unlike the big boys on the men's skin care block, we are selling direct to you. We have cut out the middleman which means a higher quality product at a lower cost. We also don't have super high paid executives, expensive real-estate or stockholders. All this results in us being able to eliminate the CRAZY markups and margins that the other guys charge.

    We sent Aaron out on a mission to compare retail products to those found in the Tiege Hanley Systems. CHECK OUT THESE VIDEOS to see the results!

  • What if I'm using the products faster or slower than 30 days?

    Tiege Hanley Skin Care Systems are designed to last approximately one month. We do our best to show you how much product to use but we know that some guys will use their system a little faster and some a little slower.

    This is YOUR program, so if you need to speed it up or slow it down, it’s your call on when you want to receive your next box. There is a delivery schedule in your dashboard that makes it easy to change your delivery date, as well as your desired order frequency.

  • Does Tiege Hanley ship outside of the USA? And, will I get charged for customs?

    Yes, Tiege Hanley ships to over 100 countries!

    All of our product prices are listed in US dollars. When you make your payment on our website your currency will be converted. There is an exchange rate and there may be additional conversion fees.

    There is an international shipping fee based on the costs of shipping to your country which ranges from $5 USD to $12 USD. Once the package has left our facility in Chicago, it typically takes 2-4 weeks for delivery. Your order will ship via DHL and will be delivered by your country’s post office.

    Please be aware if your country has any customs forms that would need to be completed in order to receive an international package. Also, ensure that your shipping address is correct, as undeliverable addresses can cause long delays in receiving your order.

    Please email us at info@tiege.com to find out if we ship to your country.

  • To save on international shipping costs, can I order multiple systems at the same time?

    We definitely sympathize with having to pay for shipping each month. This is a request we've received in the past and we have researched options for multiple boxes.

    Unfortunately, heavier package weights and increased package values create a much higher overall expense for you, the customer.

    At this time, it is more cost efficient to order packages one at a time instead of in bulk.

  • Where do I switch levels and make changes to my delivery schedule?

    You can modify your Tiege Hanley subscription in various ways by clicking “My Account” at the top of the page and logging into your account. From there, you would click on the “Customize” button to access all of the customer controls.

  • Where do I incorporate shaving into the Tiege Hanley system?

    Our recommendation for shaving is to use WASH first, then shave. If it is a day that you are exfoliating, you would WASH, SCRUB and then shave.

    All of our finishing products (AM, PM, EYES, SUPER SERUM, and/or ACNE) should be applied after you shave.

    If you use aftershave, you can use our AM moisturizer in its place.  If you still would like to use aftershave, the best time to incorporate the product is directly before our AM or PM moisturizer.

    Remember, it is very important to end your morning routine with our AM moisturizer for SPF protection as you head out to start your day.

  • Animal Cruelty? Vegan? Ingredients List? Recycle? Made in the USA?

    Our products are not tested on animals. We conduct all of our trials with human volunteers.

    The ingredients are a mixture of natural, vegetable-derived and synthetic raw materials. One of the waxes we use in our AM/PM moisturizers and our EYES cream is made from beeswax, so our products aren’t completely vegan. Click the following product names to check out the ingredients for each: WASH, SCRUB, AM, PM, EYES, SUPER SERUM and ACNE.

    Our boxes are 100% recyclable and made from 80% recycled material. Our product tubes (WASH, AM, PM SCRUB) are 100% recyclable. There's a small part in the pumps (ACNE, EYES, SUPER SERUM) which we're hoping to replace to make these 100% recyclable, too.

    All of our products and boxes are Made in the USA.

  • How long does it take to get my first order?

    We ship your box within 1-2 business days from the time we receive your order. You will get an email with your tracking information when we've prepared your box and it’s ready to leave our facility in Chicago. Shipping inside the United States typically takes around 2-5 days. Outside of the United States, the normal shipping range is 1-3 weeks but some packages can take a bit longer due to variables beyond our control.

  • Why does your WASH product not foam a lot?

    Our WASH is designed to be gentle. Foaming in a cleanser only means there are lots of surfactants and does not equate to cleaning the skin. When cleansers have significant foaming, the chemicals that facilitate this action also deplete skin lipids that lead to dehydrating of the skin.

    Our WASH product contains very low concentrations of surfactants, so it cleans while helping to maintain your skin’s lipid balance. This makes it possible to moisturize while cleaning.

  • Do Tiege Hanley products work for all skin tones?

    Tiege Hanley has been formulated for all skin types and we have customers of every ethnicity! 

    Here's a video review from Michael Hicks that may help.

  • Can I use a “cleansing brush” in conjunction with the Tiege Hanley system?

    Yes, a cleansing brush is used once a week by our co-founder, Aaron Marino. Right after using our WASH is the best time to use your cleansing brush. Just DON’T use it the same day that you use our SCRUB.

  • Can I customize my box of Tiege products or order individual products?

    At this time, we cannot do custom orders. This may change as our company grows but currently, we are unable to create a customized system.

    We do not offer our products for sale individually. Tiege Hanley skin care systems are comprised of products designed, formulated and tested to work seamlessly together.

    We have the best face WASH for men and it works even better when you use our SCRUB; our AM moisturizer with SPF 20 won’t have an adverse reaction when you use our acne cream; our SUPER SERUM won’t cause a skin irritant when used with our PM moisturizer and on and on—you get the idea!

    We believe that using the full Tiege Hanley system is much less complicated than buying separate items and the most beneficial way to achieve amazing skin.

  • What age should I start using Tiege Hanley products?

    If you’re between the ages of 18-25 years old, you can absolutely start using our Level 1 skin care system. This system is designed to clean, moisturize and exfoliate for healthy skin every day.

    If you have acne, we recommend Acne Level 1 or Acne Level 2 depending on the severity of your acne regardless of your age.

    Since the natural aging process for your skin typically starts after 25 years old, you will want to consider our EYES found in Level 2 and Level 3 and/or our SUPER SERUM found in Level 3 because they are ideal products for preventing and combating signs of aging skin.

  • Is Tiege Hanley Dermatologist Recommended?

    Yes. Dr. Jeremy Fenton joined Tiege Hanley as our Consulting Dermatologist for our Acne Systems in the Fall of 2018.

    Adding to our healthy skin care products, ACNE is our first foray into the clinical space of treating a skin problem. We knew we had one of the best acne treatments for men on the market so we found one of the best dermatologists out there to help reinforce our message.

Get the best skin of your life. Without complication.

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