FAQ

Yes—they REALLY are that good! Our goal is to provide the highest quality skin care for men on the market. Your skin is inundated daily by unseen airborne chemicals, particles and light—which all increase the aging process and clog pores. As a guy trying to look your best in this competitive world, you want skin care products that can make a significant difference to your skin’s health.

To have and maintain healthy skin, diet and exercise helps but it is essential to feed and exercise the skin from the outside in by unclogging pores, nourishing, tightening, brightening, firming and creating a soft, flexible protective barrier.

Tiege Hanley skin care systems used daily solve today’s problems and work to minimize tomorrow’s signs of aging.

Unlike the big boys on the men's skin care block, we are selling direct to you. We have cut out the middleman which means a higher quality product at a lower cost. We also don't have super high paid executives, expensive real-estate or stockholders. All this results in us being able to eliminate the CRAZY markups and margins that the other guys charge.

We sent Aaron out on a mission to compare retail products to those found in the Tiege Hanley Systems. CHECK OUT THESE VIDEOS to see the results!

Tiege Hanley Skin Care Systems are designed to last approximately one month. We do our best to show you how much product to use but we know that some guys will use their system a little faster and some a little slower.

This is YOUR program, so if you need to speed it up or slow it down, it’s your call on when you want to receive your next box. There is a delivery schedule in your dashboard that makes it easy to change your delivery date, as well as your desired order frequency.

Yes, Tiege Hanley ships to over 100 countries!

All of our product prices are listed in US dollars. When you make your payment on our website your currency will be converted. There is an exchange rate and there may be additional conversion fees.

There is an international shipping fee based on the costs of shipping to your country which ranges from $5 USD to $12 USD. Once the package has left our facility in Chicago, it typically takes 2-4 weeks for delivery. Your order will ship via DHL and will be delivered by your country’s post office.

Please be aware if your country has any customs forms that would need to be completed in order to receive an international package. Also, ensure that your shipping address is correct, as undeliverable addresses can cause long delays in receiving your order.

Please email us at info@tiege.com to find out if we ship to your country.

We definitely sympathize with having to pay for shipping each month. This is a request we've received in the past and we have researched options for multiple boxes.

Unfortunately, heavier package weights and increased package values create a much higher overall expense for you, the customer.

At this time, it is more cost efficient to order packages one at a time instead of in bulk.

You can view and edit your subscription by logging in to your account at Tiege.com. Click on "Subscription details" There you will find the controls to change your subscription level. Click on the "Edit" button next to "System" to switch your subscription level.

Click on the System you'd like and the new level will be saved.

Our recommendation for shaving is to use WASH first, then shave. If it is a day that you are exfoliating, you would WASH, SCRUB and then shave.

All of our finishing products (AM, PM, EYES, SUPER SERUM, and/or ACNE) should be applied after you shave.

If you use aftershave, you can use our AM moisturizer in its place.  If you still would like to use aftershave, the best time to incorporate the product is directly before our AM or PM moisturizer.

Remember, it is very important to end your morning routine with our AM moisturizer for SPF protection as you head out to start your day.

Our products are not tested on animals. We conduct all of our trials with human volunteers.

The ingredients are a mixture of natural, vegetable-derived and synthetic raw materials. One of the waxes we use in our AM/PM moisturizers and our EYES cream is made from beeswax, so our products aren’t completely vegan. Click the following product names to check out the ingredients for each: WASH, SCRUB, AM, PM, EYES, SUPER SERUM and ACNE.

Our boxes are 100% recyclable and made from 80% recycled material. Our product tubes (WASH, AM, PM SCRUB) are 100% recyclable. There's a small part in the pumps (ACNE, EYES, SUPER SERUM) which we're hoping to replace to make these 100% recyclable, too.

Yes, all Tiege Hanley products come in TSA compliant containers making them travel-friendly.

All of our products and boxes are Made in the USA.

We ship your box within 1-2 business days from the time we receive your order. You will get an email with your tracking information when we've prepared your box and it’s ready to leave our facility in Chicago. Shipping inside the United States typically takes around 2-5 days. Outside of the United States, the normal shipping range is 1-3 weeks but some packages can take a bit longer due to variables beyond our control.

Our WASH is designed to be gentle. Foaming in a cleanser only means there are lots of surfactants and does not equate to cleaning the skin. When cleansers have significant foaming, the chemicals that facilitate this action also deplete skin lipids that lead to dehydrating of the skin. Our WASH product contains very low concentrations of surfactants, so it cleans while helping to maintain your skin’s lipid balance. This makes it possible to moisturize while cleaning.

Tiege Hanley has been formulated for all skin types and we have customers of every ethnicity!

Here's a video review from Michael Hicks that may help.

Yes, a cleansing brush is used once a week by our Co-founder, Aaron Marino. Right after using our WASH is the best time to use your cleansing brush. Just DON’T use it the same day that you use our SCRUB.

We do offer a certain degree of customization after your initial purchase. Tiege Hanley is a skin care system built upon the foundation of cleansing your skin and protecting it from UV damage, so each box will always include WASH and AM. Starting with a base of WASH and AM, we can then build a system for you with up to four additional products.

At this time, we do not offer the products for sale individually.

If you’re between the ages of 18-25 years old, you can absolutely start using our Level 1 skin care system. This system is designed to clean, moisturize and exfoliate for healthy skin every day.

If you have acne, we recommend Acne Level 1 or Acne Level 2 depending on the severity of your acne regardless of your age.

Since the natural aging process for your skin typically starts after 25 years old, you will want to consider our EYES found in Level 2 and Level 3 and/or our SUPER SERUM found in Level 3 because they are ideal products for preventing and combating signs of aging skin.

Yes. From day one, we’ve lived our promise of helping guys look and feel amazing by donating to The Skin Cancer Foundation (SCF).

Why Skin Cancer? Well, it’s personal. Co-founder, Rob Hoxie’s father passed away from melanoma at age 54 when Rob was 29 yrs old.

When we read the article in the SCF Annual Journal, May of 2018, titled Men-on-the-Hook, we knew we could do more. We secured Corporate Counsel Membership with The Skin Cancer Foundation and we’re pleased to tell everyone that our AM Morning Facial Moisturizer with SPF 20 was awarded their Seal of Recommendation.

We believe we are uniquely positioned to talk to guys about their skin’s health and can make a difference in the fight against the #1 most common cancer.

We intend to create noise through awareness, education and support of like-minded non-profits.

We’ve only just begun our journey to be a corporate leader in the fight against skin cancer. We hope you’ll join us!