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Careers

Looking for a career with a fast-growing men's skin care company? Look no further! Tiege Hanley is a men's online subscription-based skin care company with an honest approach. We found a legitimate need in men's skin care and developed a real solution for those confused by it. Our sole mission is to help guys look and feel amazing by providing a simplified skin care system.

Current Open Positions


Warehouse Manager

Description

  • Manage all warehouse functions including staffing, inbound and outbound products, inventory and quality control and daily reporting
  • Manage and schedule daily fulfillment of products from planned and e-commerce orders
  • Manage the shipping of daily e-commerce orders, six days weekly
  • Implement and maintain the highest quality standards across all areas of the warehouse, including our primary product and outbound e-commerce boxes
  • Maintain inventory control both internally and externally at our vendors
  • Set exemplary standard of maintaining a safe, clean, organized warehouse with high standards
  • Coordinate and procure domestic and international shipping/freight and warehouse supplies in conjunction with the operations team
  • Train warehouse staff as we grow and decentralize

Requirements

  • 5-7 years warehouse experience with co-packing, inventory and an understanding of the supply chain
  • Bachelors degree from an accredited four-year college or university preferred
  • Exude positive energy within the work and warehouse environment
  • Thrive in a fast-paced environment and work well under pressure
  • Ability to cultivate and sustain successful relationships with all employees, clients, visitors and building personnel
  • Flexible, productive with managing time independently and collaboratively
  • Demonstrated success utilizing logistics software
  • Maintain compliance with AIB, FDA and OSHA standards

Working Conditions/Physical Demands

  • The work is typically performed in the warehouse and office environment
  • Lifting up to 50 lbs and utilizing pallet jack to move up to 1000 lbs
  • Standing for extended periods of time
Apply Now

Customer Service Specialist

Tiege Hanley’s Customer Experience team is charged with supporting the growth of the business on every level, but primarily with working with our customers to answer their questions, trouble shoot orders and ensure our customer experience is the best it can be. It is crucial that we ensure their experience is best in class.

The Customer Experience Agent connects with our subscribers and makes sure that every email, call or chat is answered within 24 hours. They succeed by increasing our client satisfaction, eliminating problems and making sure all subscribers are satisfied. This vital position requires an action-oriented, flexible problem-solver.

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Responsibilities:

  • Respond to all Customer emails, chats and phone calls; ranging from simple to complex & nuanced
  • Resolve customer issues in a timely, accurate and consistent manner
  • Act as liaison with supervisor to address any cross departmental issues impacting the merchant

Requirements:

  • Excellent communication skills (written and verbal)
  • Ability to work in a team environment as well as independently with excellent attention to detail
  • Efficient problem solving skills including decision making, time management and immediate prioritization of tasks assigned
  • Willingness to work in a flexible, open space work environment
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Office Suite, Google Chrome
  • Familiarity with help desk software (Zendesk, Help Scout, etc.) a plus.
  • Demonstrates an ability to successfully navigate websites
  • Ability to successfully adapt to changes in the work environment
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with working schedule; expected to work from home 1 or 2 weekends each month.
  • Ability to work overtime as required by business – work week may be as much as 45 hours a week
  • 1-2 years customer service experience
  • Bachelor’s degree preferred

Offer:

  • Full time employment with competitive salary and bonuses
  • Health insurance provided as well as 10 PTO days and 9 major holidays
  • Opportunity for 401K plan
Apply Now

Project Manager


Responsibilities:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Work cross-functionally with other teams, including outside partners/vendors.
  • Ensure that all projects are delivered on-time, within scope and inside budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Develop a detailed project plan to monitor and track progress
  • Develop spreadsheets, diagrams and process maps to document needs
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Use and continually develop leadership skills

Work Activities & Tasks:

  • Understand the “ in and out’s” of Tiege’s platform to ensure the highest level of productivity and using full capabilities of internal resources. Alongside with maintaining relationships with third parties/vendors
  • Perform in collaboration with Marketing, Operations and Design departments to provide exceptional cross-functional abilities on projects and tasks
  • Prioritize tasks and project deliveries that will remain within allotted expenses
  • Actively communicate and discuss best implementation practices, helping the company form decisions in a timely manner
  • Actively coordinate and implement a comprehensive documentation timeline for each project
  • Being transparent at all times during the project lifecycle to identify processes and resources needed for complete execution
  • Assess gaps and develop activities needed to improve productivity
  • Develop short and long-term goals for each project and actively track progress with specific details of project wins and losses
  • Ability to lead and direct the work of others

Skills, Knowledge, Abilities:

  • Bachelor’s degree in appropriate field of study or equivalent work experience
  • 4-5 years of project management experience, specifically for retail experience in planning or strategy with focus on developing digital products/platforms and solutions
  • Excellent skill as a communicator in written and verbal form & can rally support for a product vision & strategy
  • Ability to operate at a high level within a dynamic, fast-paced organization
  • Excellent skills in process improvement, performance management and planning
  • High level of organizational skills, including attention to detail and ability to multi-task
  • Ability to manage one's own time
  • Strong knowledge of Microsoft Office products
  • EOS Project Management experience preferred but not required
  • Ecommerce experience preferred but not required
Apply Now

Product Manager

Tiege’s Technology Group is looking for a seasoned e-commerce focused Product Manager who has B2C experience in “scrappy” & medium/large scale organizations. Our team is charged with building technical capabilities that enable, accelerate, and support the growth of the overall company. We aim to awe our customers in all aspects of their journey with Tiege, including the digital experience by allowing them to build their own routine, giving them the opportunity to get what they want, educating them on how to better take care of their skin, and providing easy ways to experience new product lines that we constantly innovate and introduce.

The ideal e-commerce professional possesses an entrepreneurial drive and customer focused mindset (always start with the customer and work backwards). The Product manager will own the “Product Roadmap” – capabilities, features to get delivered when, why etc. You will work very closely with all departments (Marketing, Loyalty, Operations, Finance, Customer Service) to collect user stories/epics, create & organize releases, drive A/B testing, and help the sprint planning/delivery/demo processes. A capable Product Manager can quarterback the cross functional interactions by ensuring the right stakeholders are involved and by communicating priorities, including saying “No” in an articulate & professional manner to lower priority/ROI asks. The ideal candidate will be a highly motivated, data-driven with proven experience growing audience and creating robust digital experiences. They will be adept at leveraging analytics and insights to make decisions to improve the functionality of a content site and grow and deepen relationships with the audience. Importantly, you will be a self-starter and problem solver who is adept at working across an organization to get things done.


Responsibilities:

  • Actively participate on digital platform “product” vision and strategy for Tiege’s on-line capabilities and provide enhanced business solutions with the end goal of delighting our customers and improving processes and profitability for the company
  • Work cross-functionally with other teams, including outside partners/vendors.
  • Cultivate a deep understanding of our customer and market and work tirelessly to identify and assess new opportunities to improve the customer experience
  • Ensure we are building the right digital products and features to obtain the maximum benefit for the minimal amount of work while defining and tracking KPI's and iterating on constant improvement
  • Write detailed user stories and requirements based on vetted roadmaps and work with a cross functional agile team of UX designers, development/QA/DevOps engineers to bring them to life
  • Manage user story and sprint prioritization (backlog) and tradeoff decisions for a team of dedicated engineers
  • Validate the resulting products with the different markets in which they are launched
  • Own and drive the overall launch success for the product/service/solution

Personal Attributes:

  • An entrepreneurial spirit, motivated to win
  • Willing to work in a fast-paced, nimble environment
  • The desire to be in a high impact role
  • Strategic thinker
  • Strong organizational and time management skills

Knowledge, Skills & Abilities:

  • BS is required
  • Four to five (4-5) years of product management experience for retail experience in planning or strategy with a focus on developing digital products/platforms and solutions
  • Effective communicator that can rally support for a product vision and strategy
  • Disruptive and constantly looking ahead to what’s next (with customer first in mind)
  • Be a master specialist when assessing and defining product opportunities through detailed requirements and prototyping
  • Strong passion for UX, including contextual inquiry, VOC, and user centered design concepts
  • Strong overall business perspective that extends beyond analytics and modeling to create value for internal users and critical decision-makers
  • Ability to operate at a high level within a dynamic, fast-paced organization
  • Proven success developing strategy and executing across all aspects of a content and tools including mobile
  • Be data-driven and have exceptional written and oral communication skills
  • Technical experience building highly scalable on-line applications/systems ideally in a cloud delivery model
  • B2C e-commerce experience required
  • Exceptional knowledge of the agile product development processes
  • Bachelor's degree in Computer Science, Computer/Software Engineering, Management Information Systems, or closely related field

Preferred Requirements & Abilities:

  • MBA
  • Experience working in companies that followed EOS (Entrepreneurial Operating System) model
  • Experience with Shopify, and/or Magento, and/or BigCommerce, and/or Squarespace and/or building/integrating with Headless e-commerce Platforms
  • Experience working in a CPG company
  • Experience with international, organizations that have global footprint
  • Experience working with companies that grew 5x in less than 3 years

Benefits* & Culture:

*Benefits are reviewed on annual basis. We strive for a comprehensive, competitive package every year!

  • Be a member of one of the fastest growing startups in Chicago
  • Paid Time Off
  • Paid Holidays
  • Summer Hours
  • Medical Insurance
  • 401K, with company match after 90 days
  • Healthy work/life balance
  • Bring your dog to work (1 day/wk)
  • Free premium coffee and healthy snacks
  • An environment which empowers your technical decisions in a collaborative team setting, where everyone’s opinion is considered and respected
  • Fun team with modern, open workspace
Apply Now