Subscription Management

To manage your subscription:

1. Visit your account page
2. Click the logout button at the bottom of the page for subscription accounts, or for non-subscription accounts, click log out in My Account menu.

To manage your subscription:

1. Visit your account page
2. Click Manage Subscriptions in the account menu

FULL MEMBERSHIP DETAILS AT THIS LINK

https://www.tiege.com/pages/membership 

AS A TIEGE HANLEY MEMBER, YOU ALWAYS ENJOY:

• Control over your routine customize your subscription
• Add products when you want
• Exclusive access to new products
• Saving 20% or more off retail price on all products
• Worry-free membership — shipping reminders, easy cancellation, no-hassle refunds

You can use our products with no long-term commitment!

The subscription service is set up to automatically bill and ship you new products every 30 days.  You can adjust your renewal date and shipment frequency (for example every 45 days instead of 30 days) at any time through your account dashboard on our website.

You can also cancel at any time.

To manage your subscription:

1. Visit your account page
2. Click the Skip button
3. Select how long to delay the shipment
4. Save changes
5. Confirm

After you skip your next order, you will see the Unskip button showing the skip worked.
The order will not ship on the date shown unless you click Unskip.

System Edit
If you have a system your products will always stay together, when you make a change it applies to the whole system.

Product Edit
If you have individual products, when you make a change it applies only to the item you are editing.
Save changes to apply your subscription updates to products and systems.

Pro Tip
Ensure frequency matches, or future orders will ship on different days.

Note: Each active item is an independent subscription that is edited on its own.

1. Log in to your account and click Manage Subscription to change your order frequency.
2. Under the subscription product you'd like to modify, click Manage this subscription
3. Where it says You get quantity of these, every frequency days, use the plus and minus symbols to the left and right of the frequency to update the frequency.
4. Click Save Changes

Heads up! Now that the frequency is all set, check your renewal date.
The first renewal date doesn't change, so move that product date to avoid getting an order before you're ready. You'll see the new frequency sets your order dates going forward until it is changed.

What is Frequency?
The Frequency setting determines how often a product ships. If you have too much product, set the frequency with more days between boxes. If your products run out just ahead of renewal, decrease the number of days.

Some products last about 30 days, while other products, like DEO, Retinol Stick, and large sizes last longer than 30 days for a lot of guys. Use frequency to match your usage. Get what you need, when you need it.

1. Visit your subscription account page, and you will be on the Next Order page.
2. Click Reschedule to reschedule your next order.
3. Choose a new renewal date
4. Click Save changes

1. Log into your account at Tiege.com.
2. The first thing you see is your Next Order page.
3. Click Manage This Subscription by the Skin Care or Acne System.
4. Click SWAP at the bottom of the pop-up.
5. Select the new Level you want and confirm the swap.

Paid Orders
If your order has an order number, it's a paid order.

To update the address for a paid order, click the chat icon below and tell us the new address. Paid orders are exported to the shipping software and are no longer editable in the account dashboard.

Upcoming Orders
From your account, click Address & Payment Details.

Then click Manage Addresses to update your address.

When you're done, be sure to click Save changes.

You can also edit your shipping address from the Next Order page. 

Note: Any subscription must be active to edit the shipping address. Click Reactivate if your subscription is inactive. You will not be charged when the subscription is reactivated.

1. Log in to your account and click the Address & payment details tab.
2. Click Manage Payment Methods
3. Click Edit Payment Method or Add New Card
4. Click Send Edit Payment Link
   Note: Edit Payment Link goes to the email address associated with your Tiege Hanley account
5. Click Confirm Payment Information in your email to return to tiege.com
6. Click Change to update payment method on file
7. Enter card details or select a payment service
8. Update your billing address
9. Click Update Card
10. Save Changes

To leave a review go to the product or system page and scroll down till you see the Reviews section. Click "Write A Review."

We do have a gift option! Click here to learn more.

Yes! If you have not opened your box, we can refund your order in full.

Contact our team at info@tiege.com, and we will send you a return label to print out.

The return will be free of charge if the box is not opened. When we receive your return, we will refund your payment. Give us a heads up when your box is on the way back.