How We Collect Personally Identifiable Information
We collect personally identifiable information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. We will not collect any personally identifiable information about you unless you provide it to us voluntarily and give your express consent to use the information for the purposes described in the consent.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. However, you may visit our site anonymously.
Our site is not intended for children, we will not knowingly collect any information from children. If we discover that any user of our website is 13 years of age or younger, we will remove their account and all identifiable information from our files.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Collect Non-Personally Identifiable Information
We may also collect information about you that is not personally identifiable. By your use of our site you consent to the collection of such information. If you do not want such information to be collected, you should not use the site.
When you visit our web, our server logs your IP address, the time and duration of your visit, the time and duration of the pages on our website that you view and hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising.
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting: Retention.com Opt-Out Form
To fully utilize the benefits of our site your browser must accept cookies.
How We Use the Information That We Collect
We primarily use the information that we collect to fulfill and process your orders, improve our services, and internal business purposes. We also use the information we have collected to personalize your experience, to improve our site, and to improve customer service.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service that you have requested.
The email address you provide for order processing may be used to send you information and updates pertaining to your order or request.
If you opted in to SMS messaging, we will use your mobile number to send you information and updates pertaining to your order or request, as well as marketing and promotional materials.
We may also use your personal information to send you periodic emails, promotional information, sales or discount offers and newsletters.
Sharing of your information
We do not sell, trade, or otherwise transfer your personally identifiable information, except as set forth below.
We may provide your personally identifiable information to trusted third parties who assist us in the operation of our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your personally identifiable information when we believe it is necessary to comply with the law, defend ourselves against any legal claims, enforce our site policies, or to protect our rights, the rights of others, property, or safety.
We may provide non-personally identifiable visitor information to other parties for marketing, advertising, or other uses.
Security and Confidentiality
We are committed to ensuring that your information is secure. We offer the use of a secure server and all credit / payment information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Provider’s database, this information is only accessible by those authorized with special access rights to such systems, and are required to keep all information confidential.
In order to prevent unauthorized access or disclosure of your personal information we have implemented a variety of suitable security measures including physical, electronic and managerial procedures to safeguard and secure the information that we collect online.
European Union Residents
If you are located in the European Union, your personal information will be collected, used and retained in accordance with EU Directive 95/46/EC, as amended, replaced or superseded from time to time, including by EU General Data Protection Regulation 2016/679 (“GDPR”) and laws implementing or supplementing the GDPR.
Storage and Retention of Information
We retain non-personally identifiable information collected from web site visitors indefinitely. We retain personally identifiable information collected from you only as long as necessary for the purpose for which you provide it or as required by law. After a transaction is complete, your private information (credit card information, social security number, financial data, etc.) is never stored on our servers. We may maintain and process such information directly or indirectly in one or more databases in the United States.
Incorrect, Incomplete or Changing Your Profile Information
If you believe that any of the information that we have stored in your customer profile is incorrect or incomplete, please contact us as soon as possible, using the “Contact” link on our site and we will promptly correct any incorrect information.
You have the right to edit your account information on our website at any time. You can access your personal information such as your name, address, phone number, etc., by logging into your “Account” on our website. You also have the ability to change your password or delete your account at any time within the “Account” section on our site. If you have any questions or need any assistance, please contact us for additional information or assistance.
We have taken the necessary measures to ensure that we are in compliance with The Federal Trade Commission’s CAN-SPAM Act of 2003If at any time you would like to discontinue receiving email messages, we include detailed instructions on how to unsubscribe at the bottom of every email.
Tiege Hanley’s web sites operate as-is and as available. Any warranties of accuracy, quality, title, fitness or merchantability are disclaimed. We are not liable for direct, indirect, incidental or consequential damages, or for events beyond our direct control.