A Privacy Letter from our President

Dear Tiege Hanley Guests,

Having started my career back in the early 90s in the computer software industry, I can still remember the wonderment of getting my first email.   An employee at Steve Jobs’ owned NeXT Computer company called me to tell me to look in my internal company email inbox to find an email that had arrived via something he called “the Internet.”  Back then you couldn’t wait to see if someone emailed you.  Now, you hardly want to look, fearing the overload.

Tiege Hanley will NOT contribute to this problem.  We will never share your information on any “spam” level.

– Your address is used to verify your payment method, and used for shipment info

– Your phone number is used to verify payment method, and for us to contact you in case of a problem

– Your email address is used to confirm your order status and provide tracking information

By joining our mailing list via Tiege.com or during checkout, you agree to receive respectfully, periodic email contacts from us – not our partners, or suppliers or Uncle John’s struggling Viagra knock-off company.  Our email subscribers enjoy real information in an effort to keep them informed of our products and insight and advice on how to best use them.

If we annoy you for some short-term gain, we will lose you in the long-term.  In case you didn’t know this, we’re in it for the long haul. For more details on exactly what is collected, please scroll down.

If you still have questions, feel free to contact us concerning privacy or other issues.

Thank you,

Rob

Rob Hoxie
President & Co-Founder
Tiege Hanley LLC

 

PS. More specifics for those interested…

How We Collect Information

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. However, you may visit our site anonymously.

Our site is not intended for children, we will not knowingly collect any information from children. If we discover that any user of our website is 13 years of age or younger we will remove their account and all identifiable information from our files.

 

Cookies

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website.

Cookies allow us to store the contents of your order in your shopping cart until you are ready to check out and recognize your browser when you visit our site. The use of Cookies saves you time during checkout and allows us to personalize our site for your return visits. Cookies in no way give us access to your computer or any information about you, other than the data you choose to share with us.

To fully utilize the benefits of our site your browser must accept cookies.

 

How We Use the Information That We Collect

We primarily use the information that we collect to fulfill and process your orders, improve our services, and internal business purposes. We also use the information we have collected to personalize your experience, to improve our site, and to improve customer service.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service that you have requested.

The email address you provide for order processing may be used to send you information and updates pertaining to your order or request.

We may also use your personal information to send you periodic emails, promotional information, sales or discount offers and newsletters.

Please Note: If at any time you would like to discontinue receiving email messages, we include detailed instructions on how to unsubscribe at the bottom of every email.

 

Authorized Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information. This does not include trusted third parties who assist us in the operation of our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe it is necessary to comply with the law, defend ourselves against any legal claims, enforce our site policies, or to protect our rights, the rights of others, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Security and Confidentiality

We are committed to ensuring that your information is secure. We offer the use of a secure server and all credit / payment information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Provider’s database, this information is only accessible by those authorized with special access rights to such systems, and are required to keep all information confidential.

After a transaction is complete, your private information (credit card information, social security number, financial data, etc.) is never stored on our servers.

In order to prevent unauthorized access or disclosure of your personal information we have implemented a variety of suitable security measures including physical, electronic and managerial procedures to safeguard and secure the information that we collect online.

 

Incorrect, Incomplete or Changing Your Profile Information

If you believe that any of the information that we have stored in your customer profile is incorrect or incomplete, please contact us as soon as possible, using the “Contact” link on our site and we will promptly correct any incorrect information.

You have the right to edit your account information on our website at any time. You can access your personal information such as your name, address, phone number, etc., by logging into your “Account” on our website. You also have the ability to change your password or delete your account at any time within the “Account” section on our site. If you have any questions or need any assistance please contact us for additional information or assistance.

 

CAN-SPAM Compliance

We have taken the necessary measures to ensure that we are in compliance with The Federal Trade Commission’s CAN-SPAM Act of 2003 by never sending out any misleading information.

 

Changes to our Privacy Policy

Tiege Hanley, may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are aware of any changes or updates that have been made to our Privacy Policy. Policy changes will apply only to information collected after the date of the change.

This privacy policy page was last updated on May 13, 2016.